Find answers to common questions about our products and services.
We primarily use PLA, PETG, and ASA filaments. PLA is great for decorative items, PETG offers durability for functional parts, and ASA provides UV resistance for outdoor use.
Standard shipping within Australia takes 5-10 business days. Express shipping is available for 2-5 business days. Free shipping is offered on orders over $100 AUD.
Yes! We offer a 30-day return policy for unused items in their original packaging. Custom orders are final sale unless there is a defect.
Absolutely! We love taking on custom projects. Visit our Custom Orders page to learn more about the process.
Some of our products are designed to be food safe. We clearly label food-safe items. Please note that 3D printed items may have layer lines that can harbor bacteria, so we recommend hand washing only.
Avoid prolonged exposure to direct sunlight and extreme temperatures. Clean with a damp cloth and mild soap. Do not use abrasive cleaners or put in the dishwasher unless specifically noted.