Privacy Policy

Last updated: 9 July 2026

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Shipping and billing addresses
• Order details and preferences
• Payment information (processed securely by Stripe - we never store card details)
• Communications you send to us

2. How We Use Your Information

• Process and fulfil your orders
• Communicate with you about your orders
• Improve our products and services
• Send marketing communications (with your consent)
• Comply with legal obligations

3. Legal Basis (Australian Privacy Act 1988)

We process your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Our legal bases for processing include:

• Contractual necessity: Processing your order and providing our services
• Consent: Marketing communications (you can opt out at any time)
• Legal obligation: Record-keeping for tax and regulatory purposes

4. Data Sharing

We may share your information with:

• Stripe: Payment processing (PCI DSS compliant)
• Australia Post / couriers: Order delivery
• Email service provider: Order confirmations and updates
• Law enforcement: When required by Australian law

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including encryption in transit (TLS) and at rest, access controls, and regular security assessments.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by Australian law (typically 7 years for tax records).

7. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Cookies

We use essential cookies for cart functionality and session management. We do not use tracking cookies or third-party analytics without your consent. See our Cookie Policy for details.

9. Contact Us

For privacy-related enquiries, please contact us:

• Email: [email protected]
• Mail: Light & Matter 3D, [Your Address, Suburb, State, Postcode]

10. Changes to This Policy

We may update this policy from time to time. We will notify you of any material changes by posting the updated policy on this page.